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Terms & Conditions of Sale and Delivery

  • The following Terms and Conditions of Sale and Delivery apply to all Belgium Wine Watchers BVBA special offers. The conditions are available for anyone to consult and are also included on our homepage. A written copy will be sent to you upon request.

  • 1. Prices

    All prices are in euros, exclusive of VAT and delivery costs, unless stated otherwise.

  • 2. Price changes

    Belgium Wine Watchers BVBA reserves the right to change prices and correct any errors at any time. If a price change affects the order(s) you have placed, you have the right to cancel them without any charge.

  • 3. Availability

    All Belgium Wine Watchers BVBA offers are non-binding and subject to availability. Should a product unexpectedly be unavailable, we will inform you and may suggest an alternative. We will contact you by e-mail.

  • 4. Photos and illustrations

    Photographs and illustrations on our website are for illustrative purposes only. Actual labels may differ from those shown on the website.

  • 5. Foreign orders

    Belgium Wine Watchers BVBA, a Belgian company, is subject to Belgian law, regulations and procedures. If the recipient of our products is not located in the country from which they are dispatched, the recipient is responsible for any sales tax or import duties applicable in the destination country.

  • 6. Payment

    Belgium Wine Watchers BVBA only delivers after payment has been received in advance or if cash is paid upon collection. Payment upon receipt of invoice is possible for established customers.

  • 7. Deliveries

    The delivery times provided on the website and in the order confirmation are indicative only and do not constitute a binding deadline. Belgium Wine Watchers BVBA cannot be held liable for any damages resulting from delayed delivery.

  • 8. Transport

    All our prices exclude transport and insurance costs. Belgium Wine Watchers BVBA is happy to arrange transport for you. We will select a carrier depending on the size and urgency of your order and will provide you with a quotation for approval.

  • 9. Complaints

    If, upon receipt, you notice that the delivered product does not correspond to your order, please contact us immediately by e-mail (info@belgiumwinewatchers.com) or by telephone at +32 (0)3 295 60 60. Your complaint will then be handled accordingly.

  • 10. Guarantee

    What guarantee do I have if the wine I buy is bad or cork-tainted? As we trade in old and exclusive wines, it is not possible for us to offer any form of guarantee. We always strive to supply products of the highest possible quality; however, it is impossible for us to offer any guarantee for wines older than 10 years.

    With regard to cork-tainted wines, as this defect occurs during the bottling process, we cannot revert to the producer, and therefore we are unable to offer any guarantee in such cases.

  • 11. Cancellations

    The right of withdrawal does not apply, as these are sealed products subject to market fluctuations.

  • 12. Personal data

    Belgium Wine Watchers BVBA guarantees that your personal details and information will be handled with the utmost confidentiality and will not be shared with third parties.

  • 13. Transaction amount

    Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.

  • 14. Disputes

    In the event of a dispute, the Courts of Antwerp shall have exclusive jurisdiction. The amount of any potential damages can never exceed the value of the ordered and delivered goods.

    Information regarding alternative dispute resolution can be found via this link: https://commission.europa.eu/index_en. Nevertheless, we reserve the right to submit any disputes exclusively to the courts.